STUPID MAYBANK!

I wanted to blog something on the Datuk Lee Kah Choon thing and the Barisan reaction. But something saved them......

So i have been going on about how I am waiting for the Gold price to drop so I can purchase the metal. Tonight I was looking at the price and it went all the way down to USD898. That's a real drop.

Just to be sure I had my money all ready, I went to the ATM. I changed my limit to RM3000 per day. Then as I walked off, I thought, hmmmm....maybe I should withdraw some RM500 first. So punched in the PIN and then put the amount to withdraw. Only to see this message:

THIS ACCOUNT IS CURRENTLY INACTIVE

I was like ok....perhaps there is an error. So I cancelled took out the card, re-insert it and punched in the necessary numbers of keys to reach there. And guess what?

THIS ACCOUNT IS CURRENTLY INACTIVE

I was like, holy shit.....What the hell is happening here???? I mean two weeks ago, I just put in RMxx00.00 into this account through internet banking from CIMB to MAYBANK and then again deposited some RMy00.00 in cash into this account. Now why is it telling me that i cannot take my money out?

I mean, what is inactive? If it is inactive, I should not be able to deposit any cash inside.....

So, i get to a phone an start to dial the customer support center.

It started off well enough, but when I found out that the stupid people at that bank had inactivate my account, I was like "WTF"!!!!

I mean, ok, I did not use my account for one year. It doesn't mean I don't want to use it in the future. It doesn't mean I am dead. It's just that I decided not to have any transaction. I mean I have had friends put money into the account. I put money into the account, and lots of it too....

Now I cannot take out the money when I need it ?????? I was like what the $%^& is this?? And the customer center is not given any authority to do anything to help you. All they can say is

1. We are very sorry about this, sir.
2. We will take note of this feedback, sir.
3. This is our policy, sir.
4. We are only able to help activate internet banking, phone banking, sir.
5. The operating hours for the banks are from 9.15am to 4.30pm.
6. I understand the situation you are in, sir...but....
7. For inactive account, sir, you can still deposit, but actually cannot withdraw.

I mean it was like talking to a bloody rehearsed line from the fcuking phone. This people really required serious training. The customer center did not really have REAL customer empathy.....They had lots of patience, I must admit, though this could come from just years of hearing (hearing...not listening) to people over the phone. I could do that to!

What if you had only your Maybank card with you, and you had to withdraw the money? If you needed it for a life saver? You will be DEAD! Dead because Maybank did not tell you they inactivate your account because they thought you were dead. So you actually died because they thought you had died. I mean what stupid policy is this???

WHO IS THAT STUPID ARSE WHO THOUGHT THIS POLICY OUT?

Why are they afraid that someone will misuse a dead person's account? I mean this is left to the dead person's family to go figure it out. It's their responsibility to go and tell the bank..."Hey...this guy's dead." You can freeze his account till end of the world for all I care.

But no....Maybank has to care more about the dead than about the living.....What an ass of a policy....Now my money is stuck in the bank. I need to take my bank book during office hours to go sort this mess. Waste my working hours. What the f&^%??

This bank is like a real money sucker. I mean.....the reason I put my money there was that when the price of gold went down I would go buy....But i find out i can't do that because my money is stuck in an inactive account.

Furthermore, they charge a difference of RM7/gm for Gold Passbook purchase whereas, Public Bank Berhad charges RM3.5/gm difference for Gold Passbook.

Compare them for yourself:
http://www.maybank2u.com.my/rates/gold_rates.shtml

http://www.pbebank.com/en/en_content/personal/rates/goldinvest.html

Who was the real MAYBANK shit head who thought all this up? INACTIVE A LIVING PERSON'S ACCOUNT while OVERCHARGING BY TWICE the amount of commission against other banks.....

Now that I have vented my frustration I am going to spread this news about them and create awareness at the same time screw them...I'm banking with Public Bank.

Just because their stock value is high....Eff them.

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